1. Introduction

Takabet game places your privacy as its highest priority. This Privacy Policy ("Policy") explains what information we collect about you when you use takabetgame.app, why we collect it, how we use it, and how we keep it secure.

By using our platform, you agree to this Policy. We want your consent to be fully informed, which is why we've written everything in plain, simple language. If you have any questions, support@takabetgame.appWrite to us at.

If this Policy changes, we will notify you by email in advance and update the "Last Updated" date at the top of this page.

2. What Data We Collect

Takabet game collects data in two ways — information you provide directly, and information collected automatically while you use the platform.

What you provide directly

  • Identity information: Full name, date of birth, national ID number.
  • Contact Details: Email address, mobile number, home address.
  • Payment Information: Mobile Pay/Nagad number, bank account details.
  • KYC documents: Photo ID, selfie (where applicable).

Automatically Collected Data

  • Technical Data: IP address, browser type, operating system.
  • Usage data: Pages visited and time spent, games played.
  • Transaction logs: Deposit, withdrawal, and betting history.
  • Cookies & tracking: Session cookies, preference storage.

We never store your password in plain text. Passwords are stored as encrypted hashes.

3. Why We Use Your Data

We use the data we collect for the following purposes:

Purpose Data in use Legal Basis
Account Management Name, Email, Phone Contractual obligations
Identity Verification (KYC) NID, date of birth Legal obligation
Payment processing Payment Information Contractual obligations
Fraud prevention IP, device, transaction logs Legitimate Interest
Customer Support Contact details and history Contractual obligations
Marketing (subject to consent) Email, preferences Consent

To opt out of marketing emails, click the "Unsubscribe" link at the bottom of any email or contact support directly.

4. Who Your Data Is Shared With

Takabet game Your data is never sold to third parties. However, it may be shared in the following cases to keep our services running:

  • Payment Processors: Payment gateways such as Mobile Pay and Nagad receive only the information strictly necessary to process a transaction.
  • Game Providers: Third-party game studios only receive the data necessary to run the games.
  • Identity Verification Service: Licensed verification agencies for the KYC process.
  • Legal Authorities: Data may be disclosed under a court order or as required by law.

All third parties are required to meet our privacy standards and may only use data for the specific purposes agreed upon.

5. Cookie Policy

Takabet game uses cookies on its website. Cookies are small data files stored in your browser that help our platform function properly.

Essential
Login session, security, core functionality
Analytics
Usage statistics, performance improvements
Marketing
Relevant advertisements and promotional content

You can disable all non-essential cookies through your browser settings, though some features may not function as expected.

6. How Long We Retain Your Data

We do not retain data longer than necessary. General policy:

  • Account Information: For the duration of the active account + 5 years after closure.
  • Transaction Records: A minimum of 7 years, as required by law.
  • KYC documents: Until legal requirements are met, following verification.
  • Log Files: 90 days.
  • Marketing data: Deleted within 30 days of consent withdrawal.

After the retention period, data is securely deleted or anonymized so that individuals can no longer be identified.

7. Your Rights

Takabet game respects your right to data privacy. You have the following rights:

Right of access
The right to know what personal data we hold about you.
Right to Rectification
The right to request correction of inaccurate or outdated information.
Right to Erasure
Request deletion of your data where there is no legal obligation to retain it.
Right to object
The right to object to marketing or profiling.
Right to Data Portability
The right to download your data in a portable format.
Right to Restriction
Request that the processing of your data be restricted under certain circumstances.

To exercise these rights support@takabetgame.app. We will respond within 30 days.

8. Children's Privacy

Takabet game's services are intended solely for users aged 18 and above. We never knowingly collect personal data from minors.

If we become aware that a minor's data has been collected, that information will be deleted immediately and the account will be closed.

9. Steps Taken in the Event of a Data Breach

In the event of a data breach, we will:

  1. We will notify the relevant regulatory authority within 72 hours.
  2. Affected users will be promptly notified by email.
  3. We will investigate the extent and cause of the damage.
  4. We will take the necessary steps to prevent such an incident from occurring again.

If you notice any suspicious activity on your account, contact us immediately via live chat or email.

10. International Data Transfers

Takabet game's servers are hosted in international data centers, which means your data may be stored outside Bangladesh. We ensure that regardless of where your data is held, the standards set out in this Privacy Policy are maintained.

We only transfer data to countries or service providers that comply with international data protection standards.

11. Contact & Complaints

For any privacy-related questions, requests, or complaints:

Email: support@takabetgame.app
Live chat: 24 Hours, 7 Days
Response time: Typically within 24–48 hours

If your issue cannot be resolved with us, you have the right to file a complaint with the relevant data protection authority in your country.